Dubai’s Roads and Transport Authority (RTA) has revolutionized service delivery by implementing new measures that eliminate waiting times for 82 services across the city. This initiative is part of RTA’s comprehensive 360 Services Policy, aimed at enhancing accessibility and streamlining processes through digital transformation.
With the introduction of digital and self-service models, services that once required in-person visits can now be accessed remotely, resulting in a remarkable 96 percent improvement in service accessibility. Notably, 63 services no longer require any physical visits, allowing residents and visitors to complete their transactions with ease from their homes or offices.
A significant aspect of this transformation is the increase in service availability via digital channels, with 61 percent of services now accessible through various online platforms. This shift has contributed to a highly efficient system, reducing delays and enhancing overall user satisfaction. As a result, RTA has achieved an impressive 98.9 percent customer happiness index score, reflecting the success of these initiatives.
Mattar Al Tayer, Director General and Chairman of the Board of Executive Directors of RTA, highlighted the authority’s collaboration with 32 partners across the public and private sectors to achieve seamless service integration. In 2024, this collaboration led to the enhancement of 71 services, which can now be accessed without prior requirements, ensuring a smoother experience for users.
Building on this progress, RTA is set to launch Phase III of the 360 Services Policy. This next phase will focus on the further development of all RTA services, aiming to elevate customer experience and achieve key customer happiness indicators. By refining existing processes and expanding digital offerings, RTA aims to provide even greater convenience and efficiency for residents and businesses alike.
One of the most notable advancements in Phase II of the policy is the integration of around 40 percent of RTA’s services into the Dubai Now app. This includes essential services such as managing public transport fines, booking driving test appointments, and transferring plate numbers. The move to digital platforms not only simplifies access but also ensures that services are available anytime and anywhere.
With its commitment to innovation and customer-centric solutions, RTA continues to set new benchmarks in service excellence, reinforcing Dubai’s position as a global leader in smart city initiatives. The authority’s dedication to seamless digital integration is paving the way for a more efficient, accessible, and user-friendly transportation ecosystem in the emirate.
Seamless and Sustainable Commutes: Car to Connect’s Carlift to Jebel Ali Freezone
Car to Connect is revolutionizing daily commutes with its efficient Carlift to Jebel Ali Freezone service, addressing Dubai’s persistent traffic congestion. By offering a reliable and eco-friendly carlift solution, Car to Connect ensures seamless transportation for professionals and workers traveling to Jebel Ali Freezone, one of Dubai’s most vital economic hubs. This service not only reduces the number of vehicles on the road but also fosters a sustainable commuting culture by encouraging ride-sharing.
The Carlift to Jebel Ali Freezone provided by Car to Connect is designed for convenience, allowing commuters to focus on their workday rather than battling traffic or searching for parking. With strategically planned routes and professional drivers, this service ensures timely pick-ups and drop-offs, making it an ideal choice for those working in JAFZA. By reducing the reliance on private cars, Car to Connect significantly contributes to alleviating road congestion and promoting smoother traffic flow.
Moreover, the Carlift to Jebel Ali Freezone aligns with Dubai’s vision of sustainable urban mobility by integrating smart transport solutions. It not only enhances productivity for commuters but also supports environmental goals by minimizing carbon emissions. Whether it’s daily commutes or specific transportation needs, Car to Connect’s Carlift to Jebel Ali Freezone is a practical and sustainable alternative that benefits both individuals and the city at large. Choose Car to Connect and experience the ease of commuting while contributing to a greener future.
Car to Connect provides a shared carlift service with professional drivers and pre-planned routes, ensuring timely pick-ups and drop-offs. Commuters can book their rides in advance and enjoy a hassle-free journey to Jebel Ali Freezone without the stress of traffic or parking issues.
Using Car to Connect’s Carlift reduces travel costs, minimizes carbon emissions, and helps alleviate road congestion. It also allows commuters to focus on work or relax during the journey, making it a more productive and stress-free alternative to driving.
Booking a ride is easy! Simply visit the Car to Connect website or call 050-8830247 to book your ride. Choose your pick-up and drop-off locations, confirm your booking, and you’re all set. With regular schedules and flexible options, we ensure a hassle-free commute tailored to your needs.